Archive for November, 2009

Myrtle Beach Interactive Marketing

Monday, November 9th, 2009

When I bump into people in the Myrtle Beach area and explain that my business, OIR, offers interactive marketing services I find that sometimes people aren’t 100 percent sure as to what interactive marketing is. Since there are only a few interactive marketing agencies likes ours in Myrtle Beach I am not too surprised. So allow me to take just a minute to explain what interactive marketing is and the services that are included when someone says “we offer Myrtle Beach interactive marketing services”.

First off, lets compare interactive marketing vs. traditional marketing. Traditional marketing covers, what “traditionally” has been used in advertising for decades. This includes: print, radio, television and most methods of outdoor advertising. So if you hear an advertisement on the radio, or see a flier in the mail while in Myrtle Beach this was likely created by an traditional marketing agency.

In contrast, an interactive agency deals with items that consumers will “interact” with. Think websites, banner ads, kiosks, mobile phones. A Myrtle Beach website and any banner ads placed on it has likely been developed by an interactive agency.

So why the difference?

Some marketing agencies in Myrtle Beach might try to blur the lines between interactive and traditional marketing. Unfortunately this is never a safe move. Traditional and interactive marketing mediums are so different an individual who has spent their life producing print material understanding margins, bleeds, colors and best practices likely isn’t going to have the slightest knowledge of web, parameters and its best practices.

That is exactly where here in Myrtle Beach we’re the only true interactive marketing agencies. Our core focus and understanding is on interctive mediums, how they work, how they’re developed and how their used to give out clients the best possible results.

Think of it this way: You wouldn’t go to a mechanic in Myrtle Beach for lunch because he knows how to make a great lasagna. Just like you wouldn’t go to a restaurant to have your car worked on by the chef because he knows how to change his oil. You keep them separate to for the best possible service.

Get Ready for 2009 Holiday Sales From The Ghosts of Christmas Past

Wednesday, November 4th, 2009

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There is nothing better than looking back in history to look for future guidance. During the 2008 holiday season, online merchants faced the most challenging conditions in e-commerce history. While there have been some optimistic economic signs recently, it makes sense to learn from last year’s experience to prepare for this year’s selling season.

Here are some key trends and highlights from the 2008 holiday season study conducted by shop.org in partnership with Shipzilla that you can use when planning for the coming season.

Consumer habits in 2008

  • 43% of consumers started their holiday shopping before November, almost 2/3 didn’t finish their shopping until the last two weeks of December.
  • Convenience and free shipping offers were key drivers in pushing consumers to shop online versus brick and mortar stores.
  • Seventy percent of consumers found an online store because they had shopped there before, while search engine results drove awareness of sites for one-third.
  • Over one-third of consumers frequently used customer ratings and reviews as part of their online shopping experiences with another 30% citing occasional use.
  • In terms of site features, featured sale item pages were frequently utilized in contrast to gift idea centers and gift finder/product choosers, which went largely unused.
  • Gift cards accounted for less than one-quarter of total online gift purchases, but the volume of gift cards with values under $10 grew considerably compared to 2007.

Website owner observations from 2008

  • Over 80% of website owners concluded that email to their subscriber/customer list was by far the most effective online marketing vehicle.
  • Paid search was the first (39%) among marketing channels that gained the most customers who ultimately made purchases on the site.
  • Among promotions, almost half of merchants surveyed said that percentage-off coupons and free standard shipping offers (with conditions) attracted the most customers.

The important do’s and don’ts for this holiday season

  • Test your website’s search functionality and overhaul FAQs with holiday-specific information in mind.
  • Train customer service reps about your products and help them understand how to close a sale.
  • Increase the use of tried and true online marketing vehicles such as organic/natural search and emails to your customer list.
  • Tap social media such as blogs and RSS feeds, social shopping sites, and Facebook/MySpace.
  • Offer limited-time-only discounts.
  • Resist the temptation to extend shipping deadlines.
  • Don’t overlook the potential of free returns offers.
  • Keep a close eye on the processes for shipping, fulfillment, and order management every day of the holiday season.